Policies

We strive to make our website fully compliant with all privacy laws, including the GDPR. We have split our policies into sections to help you understand them.

Refund Policy

Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund, please contact the restaurant on 0203 5511 396 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes of goods. By ordering online, you accept this could be the case and agree to any fair substitute.

The Cave Restaurant Privacy Policy

To make a  SAR, please write to us at:

FAO: The Manager

Ref: Subject Access Request

The Cave Restaurant

109 St Margaret’s Road

Twickenham

TW1 2LH

Introduction

The Cave Restaurant is committed to providing a professional product and service, and that involves protecting the privacy of our visitors and customers. This means that we will protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”). We believe in total transparency and this privacy policy explains how the Cave Restaurant, our subsidiaries and affiliates collect, share, and use your personal information. You will also find information about how you can exercise your privacy rights. By using our services, you agree to the Cave Restaurant using your personal information as described in this privacy policy. The terms “we”, “us” or “our” are each intended as reference to the Cave Restaurant, accessible via https://thecave-restaurant.co.uk, and any terms not defined in this privacy policy are defined in our Terms & Conditions.

Data handlers

The Data Controller for this website and its associated operations is the Cave Restaurant. For the purposes of this policy this entity shall hereby be referred to as the Controller and Processor, respectively.

Privacy Policy

We strive to make our website fully compliant with all privacy laws, including the GDPR. To help you understand our full policy, below is a table of contents.

1. Information we collect from you and why
2. Our use of collected information
3. Who we share personal information with
4. Legal basis for processing personal information
5. International data transfers
6. Security
7. Data retention
8. Your data protection rights
9. Links to third-party sites
10. Updates to this Privacy Policy
11. How to contact us

1. Information we collect from you and why

The personal information that we may collect about you broadly falls into the following categories:

1. 1. Information that you provide voluntarily 

Certain parts of our services may ask you to provide personal information voluntarily.

For instance:

• • • Enquiry information:

When you complete our enquiry form, we collect the following information about you: your name, email address and the content of your query. This data is stored securely in our systems.

• • • Transaction information:

We collect information relating to your orders, including payment information (e.g. part of your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors, and we do not store your full credit card information in our systems.

• • • Information regarding your marketing preferences:

We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.

• • • Feedback:

When you post messages and reviews of the services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our website operator’s customer support teams, they will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.

1. 2. Information that we collect automatically
      
      

When you access our services, we may collect certain information automatically from your device.

For instance:

• • • Activity information:

We collect information about your usage of the services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.

1. 2. • Cookies and similar technologies:

We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the services). For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy

1. 3. Information that we obtain from third party sources. 

From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.

For instance:

1. 3. • Analytics reports and market research surveys:

We collect information from our third-party affiliates about the way you respond to and engage with our marketing campaigns so that we can customise our marketing and services accordingly.

1. 3. • We may also receive aggregated information in the form of audience segments from third party sources in order to display targeted advertising on digital properties operated by organisations like Instagram and Google.
2. Our use of collected information

Examples of how we may use this information include:

2. 1. Information that you provide voluntarily
      
      • Enquiry information

The enquiry information is only used in order to respond to you and make a booking if necessary. It will not be used anywhere else.

2. 1. • Transaction information

Your transaction information (such as the food items you add to your basket) allow us to process your order and send you an accurate bill. It also helps us contact you where necessary.

The Cave Restaurant or our affiliates may contact you by e-mail, phone or SMS to give you status updates or other information or to resolve problems with your account or order. We may contact you by phone or SMS to provide you with status updates or other information regarding your order.

Sometimes we may use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your order.

We will also analyse information on completed transactions and successfully delivered orders on the basis of data matching or statistical analysis so that we can administer, support, improve and develop our business and services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the services.

2. 1. • Information regarding your marketing preferences

The Cave Restaurant or our affiliates may market to you, where permitted by law, by post, e-mail, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or services.

Where you have given your consent, we may share your information with third parties (e.g. other companies) in other sectors (such as food, drink and entertainment) so that they can tell you about goods or services which may interest you.

If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

2. 1. • Feedback and reviews

If you give us feedback, we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your orders or with the services. We may publish reviews that you send to us, and we also analyse your feedback to improve and develop our services and in order to enhance your experience.

2. Information that we collect automatically 

When you access our services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID.

2. • Cookies and similar technologies

We may work with advertising affiliates that serve advertisements on our services on the websites and services of third parties. Some of those networks use cookies which allow us to display advertisements that are personalised to your interests based upon your internet browsing activity.

Like many websites and online services, we use cookies and other technologies to maintain a record of your interaction with our services. Cookies also help us to manage a range of features and content as well as to store searches and re-present your information at the point of order. For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, please see our Cookies Policy.

2. 3. Information that we obtain from third party sources
      
      • Analytics reports and market research surveys

We analyse information we collect from our third-party service providers (such as Google, the Fork, Instagram and other affiliates) to understand how you engage with our services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you services which are tailored to your interests.

3. Who we share personal information with

In delivering the services to you, depending on the circumstances, we may share your personal information with the following entities:

3. 1. Third parties who undertake various activities to promote and support our Services. This includes 3rd party customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners, transaction SMS and email providers, delivery companies who deliver your order to you, market research companies and payment processing providers which process payment card transactions – any of these third parties might be inside or outside your country of residence. We make every effort to ensure that your data is held within United Kingdom.
   2. As mentioned in para 1 above, we may also share information with other third parties (for example, in the food, drink and entertainment sectors) so that they can contact you about goods or services which may interest you.
   3. If any part of our business enters into a joint venture, purchases another business or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, or new business partners or owners or their agents and advisors. In these circumstances we will always inform the relevant entities that they must only use your personal information for the purposes disclosed in this Privacy Policy.
   4. Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
   5. Any other person provided that we deem appropriate. We will not sell your personal information to external companies unless we have your permission or are required by law to do so.
4. Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your order when you want it). However, we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” below.

5. International data transfers

We may transfer your personal information to countries other than the country in which you are resident. The Cave Restaurant currently only uses website servers that are located in the United Kingdom. Some of our providers may use non-UK servers which means that when we collect your personal information, they may process it in any of these countries.

Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that the Cave Restaurant takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission’s approved standard contractual clauses with our suppliers and contracting with Privacy Shield certified companies in the United States, where this is appropriate.

6. Security

We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measure/industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information.

7. Data retention

The Cave Restaurant member’s will retain your personal information where we have an ongoing legitimate business need to do so (for example, to enable us to meet our legal, tax or accounting obligations).

If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

8. Your data protection rights

The Cave Restaurant respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which we (and our affiliates) handle:

8. • You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
   • You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive.
   • Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
   • You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

9. Links to third-party sites

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by the Cave Restaurant. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

We encourage you to periodically review this page for the latest information on our privacy practices.

11. How to contact us

If you have any questions or concerns about this Privacy Policy or otherwise, please contact the manager of our restaurant:

11. • By email at:
      
      • info@thecave-restaurant.co.uk
    • By writing to us at:
      
      • FAO: The Manager

Ref: Privacy Policy

The Cave Restaurant

109 St Margaret’s Road

Twickenham

TW1 2LH

The controller of your personal information is the Cave Restaurant member’s entity in the country in which you use our Services.

Your contact details may be shared with our service provider for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by the Cave Restaurant or our service providers and are kept completely private; they are not stored on our systems.

The Cave Restaurant Cookies

We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web servers send a cookie to your device which allows us to recognise your device but not specifically who is using it. By associating the identification numbers in the cookies with other customer information, then we know that the cookie information relates to you.

By proceeding beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you do not consent to us storing cookies on your machine, then please do not use the website.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser.

Cookies are very important for the general use of an interactive website.

Types of cookies (categories)

The cookies used on this website are explained below and based on the International Chamber of Commerce guide for cookie categories.

1. Necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

2. Performance cookies

These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

3. Functionality cookies

These cookies allow the website to remember choices you make (such as language or the region you are in) and provide enhanced, more personal features.

4. Targeting & sharing cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks that have our explicit permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. We do not currently use this kind of cookies.

For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/your-ad-choices.

List of cookies used on www.thecave-restaurant.co.uk

Cookie Name	Provider	What Is It For?	Category	Validity
datadome	The Cave Restaurant	A server-based parameter which tracks the last page access so we can pass data from one page, to the next one. It is also used to reduce security breaches.	Necessary	< 24 Hours
m	The Cave Restauran	Used by our server to identify a user’s session. We store and retrieve user data from our database based on this value.	Necessary	Session

Managing your cookie preferences

Please note, it is highly recommended not to alter your cookie settings for this website. The website will not work correctly if you change them.

Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site.

Our privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

 

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The Cave Restaurant – Terms & Conditions

 

This section will explain the rules & regulations that govern our website and our service. Please read these carefully before you use this website.

 

Terms & Conditions

Contact Us

If you have any questions/comments about our terms and conditions, you should contact us.

This site is owned and operated by the Cave Restaurant. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you use this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at info@thecave-restaurant.co.uk

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by the Cave Restaurant. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of the Cave Restaurant.

Purchasing From Us

By submitting your order, you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto any other 3rd party companies in any circumstances, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order, please contact us immediately. Please do this before we confirm your order.

Prices & promotions

Whenever we make any changes to our menu we try to make them at the same time starting with our paper menu including our till system serviced by Clover, our website and all the platforms that we use such the Fork, Google and Tripadvisor. However sometimes there might be a slight delay in applying those changes. Changes to our menu could involve removal or addition of items, adding promotional items or amending some/all of our prices.

In most instances the same promotions are available on our website as well as other platforms that we use such as the Fork and Deliveroo but not all the time. Therefore, we recommend that you check all the platforms as well as our website and thereafter choose what works best for you. We also display deals on the stand outside our restaurant and we also have printed menus and leaflets that may contain promotions. Again, we try our best to offer the same deals where possible.

For Out-of-Stock Items

We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Age Restricted Items

Where alcohol is sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase alcoholic products. The Cave Restaurant reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor.

Delivery Time

We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to check-up on your order. Delivery times are approximate and cannot be guaranteed.